Privacy Policy

01 Information We Collect

Information you provide directly. When you use our website or complete our survey, you may provide your role (patient, caregiver, or healthcare provider), survey responses and open-text answers, your email address if you choose to share it, and any other details you voluntarily submit.

Information collected automatically. When you visit our site, we automatically receive standard technical data including your IP address, browser type and version, device type, pages viewed, referral source, and analytics events. We use this data to understand how people find and use the site, not to identify you personally.

02 How We Use Information

We use the information we collect to:

• Operate, maintain, and improve the website and survey experience
• Analyze post-operative recovery pain points, patterns, and unmet needs
• Contact individuals who have explicitly opted in to follow-up outreach
• Maintain the security of the site and prevent misuse
• Comply with applicable law and respond to legal requests

We do not use your information to serve advertisements, and we do not sell your personal information to any third party.

03 Sensitive and Health Information

Some survey questions touch on recovery experiences and may relate to health conditions in a general way. If health-related information is shared, we handle it according to this policy and our internal data practices.

SeraSync is a pre-commercial product in early research. We are not currently a HIPAA-covered entity or business associate in connection with this website and survey activity. We do not represent that this site or survey is HIPAA-compliant, and you should not submit protected health information through it.

04 Survey Responses and Research Use

Your survey responses help us understand real-world recovery experiences and shape how we design SeraSync. Here is how we may use that data:

• Aggregated analysis: Responses may be combined and analyzed as a group to identify patterns and trends. Aggregated data does not identify you individually.
• De-identified research: Individual responses may be de-identified and used in internal research, product design, reports, or presentations to investors or advisors.
• Direct quotes: We may use anonymized quotes from open-text responses in research summaries or materials. We will not attribute any quote to you personally without your explicit consent.
• Contact data: Where technically feasible, we store your contact information separately from your survey responses to reduce the risk of re-identification.

05 When We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: We work with vendors who help us operate the website and analyze data (for example, hosting, analytics, and survey platforms). These vendors are contractually bound to use your data only as directed.
• Legal compliance: We may disclose information if required to do so by law, court order, or in response to a valid government request.
• Business transfers: If SeraSync is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you of any such change via a policy update.
• With your consent: We may share information in other ways if you have given us explicit permission to do so.

06 Cookies and Analytics

Our website uses cookies and similar technologies to understand how visitors interact with the site. This includes analytics tools such as Google Analytics, Plausible, or similar providers. These tools may collect information like pages visited, time on site, and referral source.

You can control cookies through your browser settings. Opting out of analytics cookies will not affect your ability to use the site or complete the survey. For details on your analytics provider's data practices, please review their privacy documentation directly.

07 Retention

We retain contact information and survey responses only as long as reasonably necessary for the purposes described in this policy. If you request deletion of your information, we will remove it promptly from our active systems, subject to legal obligations that may require retention of certain records.

08 Your Choices and Rights

You have meaningful control over your information:

• Opt out of follow-up contact: If you provided your email and no longer wish to be contacted, you can unsubscribe at any time using the link in any email we send, or by contacting us directly.
• Request deletion: You may request that we delete your contact information or survey responses by emailing us at the address below.
• Cookie controls: You can manage or disable cookies through your browser settings at any time.

California residents: If you are a California consumer and SeraSync meets applicable thresholds under the CCPA, you may have additional rights to know, delete, correct, and opt out of the sale of personal information. Please contact us to submit a request.

09 Security

We use reasonable administrative, technical, and organizational measures to protect the information we collect from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to avoid submitting sensitive personal or medical information through this site.

10 Children's Privacy

This website and survey are intended for adults only. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

11 Changes to This Policy

We may update this Privacy Policy from time to time as our product and practices evolve. When we do, we revise the effective date at the top of this page. We encourage you to review this policy periodically. For significant changes, we provide additional notice where appropriate.

12 Contact Us

Questions, requests, or concerns about this policy? Reach out: